Refund and cancellation policy

Our refund promise

If you buy a subscription and find AkkredPrep is not useful to you, email support@akkredprep.com within 3 days of your payment and we will refund it in full. You do not need to justify your decision — “it wasn't useful to me” is reason enough.

How to request a refund

Email support@akkredprep.com from the address on your account, within 3 days of payment, saying you would like a refund. That is all we need.

When we process it

We approve eligible requests within 2 working days. Once approved, Razorpay returns the money to your original payment method, which typically takes 5–7 working days depending on your bank or card issuer. Your access ends when the refund is approved.

After 3 days

We do not refund a period more than 3 days after payment. The same 3 days apply to every plan, including the longest one.

There is nothing to cancel

Every plan is a single payment for a fixed period. Nothing renews automatically. We do not register a mandate and we do not keep your card on file, so there is no future billing to stop, no cancellation to make and no cancellation fee.

What happens when your access ends

Access runs to the end of the period you paid for and then stops. Nothing is deleted: your attempts, your results and your bookmarks stay exactly as they are, and they are all still there if you buy another period later. We email you before your access ends, so the date is never a surprise.

Exceptions

We do not refund where an account has been terminated for breach of our terms — in particular for sharing an account or redistributing our content.

Questions

support@akkredprep.com